Can I send my credit card information by fax or over the phone?
We do have a very secure website, but if you feel more comfortable giving your credit card info over the phone, you can call our USA office in California at (619) 405-2879 and speak with one of our representatives. You can also send a fax to us with your order information, credit card information, and contact information to (866) 486-2591 .
Can I change what I have ordered to different jewelry after placing an online order?
If you would like to change your existing order, it is best to do it right away. We do try to get all orders shipped out within 48 hours, so it can only be processed if requested in a timely manner. The best way to reach us is through e-mail or over the phone at (619) 405-2879 .
What happens if one of my items is out of stock?
You will be contacted if there is any item out of stock. We usually send the order to you not including the items that are out of stock. As soon as the next shipment comes in from our manufacturer, which usually takes about 7-10 days, we will send you the out of stock items with no additional shipping cost.
How is sales tax calculated?
Since we are located in San Diego, Califo ia, we are subject to a 8.75% Califo ia sales tax.
Can I customize an order with a specific color? Can the necklace be lengthened or shortened?
As we are a manufacturer unit of our, we do accept any request for orders. Most requests can be processed for a particular color, length, size, etc. If you have a specific white or pink colored pearls in mind, such as ivory white versus snow white, or prefer peachy pink instead of baby pink, all you need to do is to put your special request in the comment field when you are checking out. It might take couple days longer, but that request will get what you really want!
We can also process some personal jewelry designs, especially if you want to lengthen the necklace from 16in to 36in or even 100in. Special order and requests for lengthening necklaces and bracelets do have additional costs that will be confirmed by the customer before being charged to the account. The additional cost can be added to the same credit card, but please note, it will only show up as a “reliable transaction” since we do not store your credit card information.
How and when does your charge appear on my credit card statement?
Your card will show up as “C. D. Plus, Inc.”. This is the name we registered and licensed in U.S.A.
What kind of payments do you accept?
We accept credit cards (Visa, Master Card, American Express), check, or money order. Also, if you prefer, you can pay using Paypal or Google Checkout.
What’s the difference between a registered member and a guest shopper?
You don't need to be registered to shop at Cathay Gems. There are however, benefits to registering, primary of which are that you can post on our forums, and submit other content directly to our website for any extra features we may add in the future. Registered users can also take part in any special programs we might be running at the time (which are separate from our sales) and require being able to track who submitted what. Registered users are also automatically added to our mailing list and informed of when we're having our next big sale. They can also review their order history, maintain a wish list, and the contents of their shopping carts will be saved even when they close their browsers.
How do I register?
You can either go directly to our registration page here or you can click the "shop as a member here" button during checkout. From there you'll be given a form to fill out your name, address, and contact information. Please note that we require all registered users to validate their emails. You'll receive an email from us shortly after registering and then need to click the link inside the email to complete your registration. There is also a CAPTCHA on the registration page, where you will need to enter two words into a box. If the current words are hard to read you can click a button on the CAPTCHA to either request a new set of words, or to have them read aloud to you.
If I leave the site and come back, will my shopping cart be remembered?
Your shipping cart will only be remembered if you are a registered member. For a registered member, you can also make a wish list and have it stored forever, nobody will have access to it except you. Guests shopper will lose their shipping cart as soon as the site page is closed.
I forgot my password. What can I do?
It is not a problem if you forget your password. Right under the sign in area to the right, there is a button that says “Forgot Password? Click here” Once you click the button, it will ask you for your use ame and email address. From there you'll be guided step by step in the process of generating a new password for your account.
Currently not at this time nor for the foreseeable future, we had previously though.
When will my order ship?
This depends on where you're located and what shipping options you choose. If you're located outside the USA and/or choose an international shipping option your order will be processed and sent out within usually about two to four business days from when it's placed. Please keep in mind that these orders are sent out by our factory, which is in a GMT +8 time zone. So you may be placing an order on a Friday where you are, but it may already be Saturday there.
If you're located in the USA and choose a domestic shipping option then unless otherwise requested, your package will be assembled into a queue of orders and then put into one large package that is expressed to our offices in California once it reaches a total weight of over 20KG. We typically receive packages once or twice a week but depending on circumstances when you place your order you may have to wait a week to week and a half for your items to get here. Once it reaches our office we usually have all orders repackaged for final delivery and sent out within two to three business days after we receive the package of items from our factory. We do keep a small quantity of stock here for certain items, so if time is of the essence please notify us in the comments field if you have a deadline and we can see if we may be able to send your items out directly from here.
All delivery estimates given on this page, our checkout or shipping policy page in regards to delivery time only account for after the package is finally sent. So total time between you placing an order and receiving it (for USA customers) can be anywhere between an estimated five days to three weeks depending on where you live, when you place your order, and where it falls in the packaging queue at our factory and when it reaches here. If you have a deadline however, please let us know and we can see if we can arrange faster delivery on your order.
Do you send free samples?
Free samples are not available from our store. If you are interested in sampling an item, it is best to order only a small amount of the item in your desired shape, color, and grade as a regular order directly online. If the sample does not match your particular specifications, you can simply send the items back for a full refund within 30 days after receiving the package.
How long does it take to deliver?
The shipping time frame depends on the shipping method you choose to pay for when making your order. We use flat rate shipping for all order which means, no matter how many items you buy, the shipping costs will stay the same. Please remember these estimates only account for the time taken for your order to reach you after we ship it and do not accommodate for processing times or the time it takes an order to go between our factory and our HQ.
For USA Customers:
First Class Airmail (takes up to 2 weeks after being sent out) is $4.99.
Priority Mail Insured w/ Tracking (takes 5-7 days after being sent out) is $6.97.
Express Mail (takes 2-5 days after being sent out) is $24.95.
For Inte ational Customers:
First Class Airmail (takes 7-15 day to reach you after being sent out) is $8.97.
Global Airmail Insured (takes 7-13 days after being sent out) is $17.97.
Global Express Mail (takes 3-7 days after being sent out) is $29.95
How can I get a free gift?
We add a free gift with all orders over $50. It’s our way of saying “Thank you” and giving back to our customers. The free gift we provide depends on the total price of your order. We determine the gift giving process by fours categories: orders over $50, orders over $150, orders over $350, and orders over $600. View the following link for more information, please click here.
Yes, we do provide a volume discount. If your order includes four or more of the same product (same product number), you will receive a volume discount. Four or more of the same items receive a 1% discount, ten or more receives a 3% discount, sixteen or more receives a 5% discount, and twenty or more receives a 7% discount. The discounts are only available directly online. Our computer system automatically calculates the discount for you. If you are placing an order over the phone, or through check or money order, unless it's for a custom item we're making for you, no discounts of any kind will be applied.
How long is a temporary strand? How many pearls are on a strand?
Our temporary strands are approximately 15-15.5 inches long. The number of pearls on a strand depends completely on the size of the pearls. Tiny pearls can have as many as 180 pearls on a strand, where a very large 20mm pearl can have around 20 pearls on a strand.
What does it mean if a pearl is ‘Cultured’?
Natural pearls form when an outside material naturally finds it’s way into a mollusk. As a defense mechanism, the mollusk forms a beautiful pearl. Cultured pearls are in many ways the same. The only difference is that we physically place a small material into the mollusk to speed up the pearl making process.
If your items arrive to you damaged please call (619) 405-2879 or email us right away. Our representatives will have you explain what is wrong with the items and what you would like to do i.e. refund or exchange. As soon as you send the items back to our USA office at C.D. Plus, Inc., 8400 N Magnolia Ave STE K, Santee, CA 92071-4635 with a note inside with you contact information and preference on what to do about the damaged items, we will contact you and/or take care of the issue. Exchanges and refunds are available within the first 90 days after you receive the package.
Where should I send the items back to?
All unsatisfactory products can be sent back to our USA office in California.
The address is as follows:
C.D. Plus, Inc.
8400 N Magnolia Ave, STE K
Santee, CA 92071-4635
**Please include a note with your Order/Invoice Number and Name. **
How long will it take to credit back my account?
If a refund is requested because of damaged or unsatisfactory items, the refund will appear on your account within 5 days after receiving the retu ed package, but we usually process refunds right away.
What do you do with my personal information?
What about my credit card information?
When you place a order on line, we do not know your credit card information. Nor do we store it. This information is handled by Authorize.net and your own credit card company. That is why if you placed an order with us before, and then would like to add more after the order is placed, we can only do the additional order as a Rebillable transaction. That means you will see the description as your previous order even though the amount is for your additional order. And it will be shown as a rebillable. So to avoid the confusion, the best way is probably to place the order again.
Is it safe to order over the Internet?
We have to be responsible for our customers' security and privacy to stay as a long lasting company. For absolute security, we use only the most secure online payment services – authorize.net which has not only the best commercially available technology, but also uses the latest encryption technology and procedures. In addition, we use Scan Alert to check our security level in real time, up to the minute, to keep us alarmed for any suspicious activity.
CathayGems.com, an online pearl jewelry manufacturer, guarantees you the lowest prices for freshwater pearls, pearl necklaces, and pearl Jewelry.If you were to find lower priced products with equal quality in other stores, we will match the prices with 10% off.
All freshwater pearls come directly from our freshwater pearl farms. CathayGems specializes in farming, drilling, coloring pearls, and stringing pearls. We can dye pearls in any color you want, have pearls drilled in any sized holes and any direction from side drilled, top drilled, half drilled or undrilled.
Besides thousands of pearl jewelry products you can order directly online from our store, because we have our own in-house pearl factory, we can also custom make the type of pearl jewelry in any style or design you want, with 6-month free warrranty.
Pearl necklaces are our speciality. Not only do we have the highest quality round pearl necklaces available for the most unbelievable prices, our unique pearl necklaces are perfect for both formal and casual wear. They come in various colors such as white, pink, peach, chocolate, and black, set in 14k gold or 925 sterling silver, perfect for bridesmaids and young girls as gifts, or amazing accessory for your own outfit.