You will be contacted if there is any item out of stock. We usually send the order to you not including the items that are out of stock. As soon as the next shipment comes in from our manufacturer, which usually takes about 7-10 days, we will send you the out of stock items with no additional shipping cost.

Since we are located in San Diego, California, we are subject to a 7.75% California sales tax.

As we are a manufacturer unit of our, we do accept any request for orders. Most requests can be processed for a particular color, length, size, etc. If you have a specific white or pink colored pearls in mind, such as ivory white versus snow white, or prefer peachy pink instead of baby pink, all you need to do is to put your special request in the comment field when you are checking out. It might take couple days longer, but that request will get what you really want!    

We can also process some personal jewelry designs, especially if you want to lengthen the necklace from 16in to 36in or even 100in. Special order and requests for lengthening necklaces and bracelets do have additional costs that will be confirmed by the customer before being charged to the account. The additional cost can be added to the same credit card, but please note, it will only show up as a “reliable transaction” since we do not store your credit card information.

Your card will show up as “C. D. Plus, Inc.”. This is the name we registered and licensed in U.S.A.

We accept credit cards (Visa, Mater Card, American Express), check, or money order. Also, if you prefer, you can pay using Paypal or Google Checkout.

The benefit is you will be up to date on your orders status, and keep track of the orders you have previously made or make your own wish list. Also your order list will be kept in your cart forever. Our registered customers receive e-mails about 4 times a year as reminders of upcoming, ‘gift-giving’ holidays i.e. Christmas holidays, Valentine’s day, Mother’s day, and Graduation times. We also send special promotions and discounts to our registered shoppers.

You can register when you go to check out from your shopping cart. Before asking for your billing information, the site will take you to a page to either “Proceed directly to Checkout” or click on “Shop as a Member Here”. You will not be asked to save any payment information. The only stored information will be your E-mail, Username, and Password. Please note, you need to enter the same capitalized letters when you type in the verification code.

Your shipping cart will only be remembered if you are a registered member. For a registered member, you can also make a wish list and have it stored forever, nobody will have access to it except you. Guests shopper will lose their shipping cart as soon as the site page is closed.

It is not a problem if you forget your password. Right under the sign in area to the right, there is a button that says “Forgot Password? Click here” Once you click the button, it will ask you for your email address. The site will automatically send your password to your email address. It is recommeded to use your email address as your user name so there will be no redundant user name which is not allowed by the system.

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Free samples are not available from our store. If you are interested in sampling an item, it is best to order only a small amount of the item in your desired shape, color, and grade as a regular order directly online. If the sample does not match your particular specifications, you can simply send the items back for a full refund within 30 days after receiving the package.

The shipping time frame depends on the shipping method you choose to pay for when making your order. We use flat rate shipping for all order which means, no matter how many items you buy, the shipping cost will stay the same. All orders over $100 come with free shipping.
For USA Customers:
First Class Airmail (takes up to 2 weeks after being sent out) is $3.99.
Priority Mail Insured w/ Tracking (takes 5-7 days after being sent out) is $6.97.
Express Mail (takes 2-3 days after being sent out) is $24.95.
For International Customers:
First Class Airmail (takes 7-15 day to reach you after being sent out) is $5.99.
Global Airmail Insured (takes 7-10 days after being sent out) is $14.97.
Global Express Mail (takes 3-5 days after being sent out) is $24.95

We add a free gift with all orders over $50. It’s our way of saying “Thank you” and giving back to our customers. The free gift we provide depends on the total price of your order. We determine the gift giving process by fours categories: orders over $50, orders over $150, orders over $350, and orders over $600. View the following link for more information, please click here.

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Yes, we do provide a volume discount. If your order includes four or more of the same product (same product number), you will receive a volume discount. Four or more of the same items receive a 3% discount, ten or more receives a 5% discount, sixteen or more receives a 8% discount, and twenty or more receives a 10% discount.
The discount is available directly online. Our computer system automatically calculates the discount for you.

Our temporary strands are approximately 15-15.5 inches long. The number of pearls on a strand depends completely on the size of the pearls. Tiny pearls can have as many as 180 pearls on a strand, where a very large 20mm pearl can have around 20 pearls on a strand.

Natural pearls form when an outside material naturally finds it’s way into a mollusk. As a defense mechanism, the mollusk forms a beautiful pearl. Cultured pearls are in many ways the same. The only difference is that we physically place a small material into the mollusk to speed up the pearl making process.

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If your items arrive to you damaged please call (619) 405-2879 or email us right away. Our representatives will have you explain what is wrong with the items and what you would like to do i.e. refund or exchange. As soon as you send the items back to our USA office at C.D. Plus, Inc., 8406 N. Magnolia Ave Ste. D, Santee, CA 92071 with a note inside with you contact information and preference on what to do about the damaged items, we will contact you and/or take care of the issue. Exchanges and refunds are available within the first 30 days after you receive the package.

All unsatisfactory products can be sent back to our USA office in California.
The address is as follows:
C.D. Plus, Inc.
8406 N. Magnolia Ave, Ste. D
Santee, CA 92071
United States
**Please include a note with your Order/Invoice Number and Name. **

If a refund is requested because of damaged or unsatisfactory items, the refund will appear on your account within 5 days after receiving the returned package, but we usually process refunds right away.

Personal information (but not the credit card information) collected by Cathaygems.com is stored in our secured server that is not available to anybody but to a very few at Cathaygems.com, and that is strictly for the purpose of tracking your order or exchanging or refunding only. Please rest assured that we will never jeopardize our business reputation to share your personal information with any third party. Please review our privacy policy for more detailed information.

When you place a order on line, we do not know your credit card information. Nor do we store it. This information is handled by Authorize.net and your own credit card company. That is why if you placed an order with us before, and then would like to add more after the order is placed, we can only do the additional order as a Rebillable transaction. That means you will see the description as your previous order even though the amount is for your additional order. And it will be shown as a rebillable. So to avoid the confusion, the best way is probably to place the order again.

We have to be responsible for our customers` security and privacy to stay as a long lasting company. For absolute security, we use only the most secure online payment services – authorize.net which has not only the best commercially available technology, but also uses the latest encryption technology and procedures. In addition, we use Scan Alert to check our security level in real time, up to the minute, to keep us alarmed for any suspicious activity.

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