Cathaygems Shipping and Payments
Our company, Cathaygems, is a division of C.D. Plus, Inc., a company legally incorporated and based in the State of California, the United States of America. C.D. Plus, Inc. is headquartered in the County of San Diego, with office located in Santee, CA.
We supply freshwater pearls and pearl jewelry that are cultivated in our own freshwater pearl farms in China. Through partnerships with other courier companies, we ship our pearl products both domestically within the United States as well as globally, to any place in the world. The reason for the range of days indicated here is after taking into consideration of customs clearance times, which varies greatly from one country to another.
Shipping Policy
As mentioned earlier, we can ship the products you purchase to anywhere in the world. We charge a flat rate for shipping, regardless of the number of items purchased.
Below are our guidelines and shipping policies.
Free shipping for orders over $100
Free Express shipping - US$0. Global express Mail Shipping, with insurance and tracking. It only takes 3-6days for you to get the order depending upon your geographical location.
To receive free shipping:
- Items added to the Shopping Cart when free shipping is in effect, but not purchased until after the promotion ends, will not receive free shipping.
- Shipping fees, and taxes are not included in calculating the total purchase amount.
- Canceling items may affect eligibility for this free shipping offer.
- Applies only to orders shipping to a single address.
- If you return items purchased using this offer, and your order drops below the threshold, then you would only be charged for the original shipping fee.
- Offers are available for a limited time and may end without notice.
Shipping within the United States for orders under $100
1. Special shipping by air – US$3.99. This is a special shipping promotion offered by one of our business associates. Shipping by this method can take 7-15days. However, we wish to emphasize that items shipped using this method are not insured and will not be tracked. Thus, we will not be responsible for the items if they are lost in transit. The only documentation we can provide you in this instance is the proof of shipping.
2. Priority Mail - US$6.97. USPS Priority Mail Service, which takes 5-10days for delivery, that is after the package is shipped out. To ensure secure and timely delivery, we are recommending you to use priority mail.
3. Express Mail – US$24.95. Via Express Mail, your package is guaranteed to be delivered within 3-5 days and it includes insurance and tracking. This is perfect if you are in a hurry to get your purchases.
International shipments for orders under $100
1. First Class Airmail – US$5.99. Through First Class Airmail, your package is estimated to arrive within 7 to 20 days, depending on your location and how fast your local post office processes such packages. Please take note, however, that packages shipped using this method are neither insured nor tracked.
2. Global airmail w/ Insurance - US$14.97. The most secure way for international shipment.
3. Global Express Shipping – US$24.95. With this method, your purchases will be delivered to you, insured and tracked, within 3 to 6 days. Perfect if you are in a hurry.
Special arrangements can be made for rush orders and bulk orders.
Payment Methods
Our company accepts various modes of payment for the purchase of our pearl jewelry, loose pearls and other pearl products. The modes of payment that we accept are:
1. Credit cards. All major credit cards are accepted at Cathaygems, including Visa, MasterCard, American Express and Discover. We are, however, strict with our process of verifying credit card accounts. Moreover, we have a policy of denying purchases made with dubious credit card accounts and we promptly report any suspected fraudulent activities to the authorities.
Due to reported cases of credit card fraud in various places in Asia and Eastern Europe, we do not accept credit cards as the mode of payment for the shipment of our pearl products in those areas. Customers from Indonesia, the Philippines, Russia, Romania, Turkmenistan and some countries in Africa may only pay for their purchases through PayPal.
2. PayPal. It is recommended for customers residing outside the United States to settle their purchases using the PayPal payment system. PayPal is the most secure way of transferring money through the Internet. Please use the PayPal checkout cart if you are ordering from overseas.
3. Google Checkout. Google Checkout is an electronic payment processing facility powered by Google. All you would need to do is have an account with Google, which only takes minutes to accomplish.
4. Checks or money orders. We also accept personal checks, cashiers checks and money orders. Order fulfillment is processed upon clearing of the check or upon receipt of payment. Please address them to:
attn: controller
C. D. Plus, Inc.
8406 N. Magnolia Ave., Ste. D.
Santee, CA 92071
Sales tax is only charged on purchases made in California, as our corporate headquarters is located in California. International purchases and purchases made outside of California, however, are not subject to any sales tax.
Placing Special Orders
There are two different types of special orders, which you can use any one of the following methods:
1) for a pearl necklace or bracelet or earrings, if you just want to make it into a different length that you are not seeing in the drop down menu, you can just write your specific length, or pearl color in the comment field before you are checking out. We will contact you after we receive your order and get your authorization for the additional charge if you need the hnecklace to be much longer. No additional charge for shortening the necklace or changing the pearl color.
2) If you have a special order request, and would like to get a price before you place the order, the easiest way of achieving this is by sending us an email of your requirements. And then, make a request with us for an invoice from either PayPal or Google. With email, please note that responding to them can take time, especially if the email was sent on a weekend.
For the quickest way, make the order directly through PayPal and include your payment. Our PayPal email address is support@cathaygems.com.
3) Of, if you prefer, you can download our online PDF order form click here. Print it out and then write in the information asked of you. Once you are done, send the order form back to us via mail along with your payment. Or you can fax this order form as well to 1-866-486-2591.
Security
Our website is guaranteed to be secure. We use scan alert to maintain and test the security of our website in real time every minute. Moreover, we use 128SSSL the standard online security measure to ensure the safety and privacy of our customers.
In addition to this, our company works closely in cooperation with the necessary authorities towards the protection of our customers against fraud and identity theft. If we find anything questionable with any online transaction, we reserve the right to deny such an order. Not only that, we report all suspicions of fraud to the authorities. |
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