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Need to Contact us?
Live Support, Email, Fax, or Phone... We're here to serve you!
Reach us via Live Support - located on the upper left of the page:
Right on top of the every page on the left side, there is "Live Support." Click on it while our operator is online. This can be the fastest way to get your simple questions answered.
Even if our operators are not online, you can still click on "Live Support" and leave us a message. You will get an answer within a few hours. (This is more reliable than Email because there is no Spam filter involved which can sometimes filter out your email.)
Reach us via E-mail:
Feel free to contact us at support@cathaygems.com
Please note that our Spam Killer is on. In some cases, it might identify your legitimate email as Spam if your email happens to meet one of its criteria. And the same thing can happen to our email which can be filtered out by your email program or your internet service provider (ISP).
If you do not hear from us, please do not hesitate to call or send us a message by clicking on the "Live Support" on the right side of the page to leave a message. Our answering service is on 24 hours a day, seven days a week. We will get back to you as soon as we can.
Reach us via Fax:
1-866-486-2591 (Toll free within the U.S.)
0086-21- 64174176(ShangHai, China fax Number)
Reach us via Mail:
U.S. physical address:
If wanting to visit, please set an appointment first.
Reach us via Phone:
(619) 405-2879(U.S. Phone Number)
0086-21-64185504(ShangHai, China Phone Number)
Talk to a real person! Operators are standing by from 8:00am to 5:00pm, Pacific Time. If you call and both lines are busy, please leave a message. We will get back to you within a few hours.
Sending a sample piece or other related information?
Please send to
To visit our offices at Airport Plaza?
While as a purely online company, C.D. Plus Inc doesn't have a store or showroom, appointments are available if you happen to be in the area. Please either give us a call or send us an email to set yours up. Appointments can be made no sooner than one business day in advance of the date the appointment is made. If possible please also list any items you'd like specifically to see so we can have them out and ready for you. Just drop us a line at: support@cathaygems.com
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